Your Satisfaction is our Business
We want you to be happy with your purchase and your shopping experience with our store. We hope the following policies will help clarify how we will try to meet your needs. If our service or products fail to meet your expectations we hope you will let us know.
How to Contact Us
The most effective way to contact us is through our Customer Contact Form.
3022 Forest View Rd. Rockford, IL 61109
866-337-0696 Toll Free
Catholic Family Gifts and it's related website CatholicFamilyGifts.com is a property of EC Weickert, Inc.
- We process orders promptly in an effort to have your order delivered to you as soon as possible. Items are normally shipped out within 2-3 days. (Not including weekends or holidays)
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Depending on the shipping option you selected you may need to allow 10-14 working days for delivery. Full Details about shipping options.
- Items that are out of stock may be back ordered.
- If Catholic Family Gifts is unable to ship your order within 5 working days we will contact you and give you the right to cancel the order.
We want our customers to be completely satisfied with their purchases. If for some reason you are not satisfied with the product as delivered, please notify us within 30 days of shipment and we will promptly replace or refund your order.
- All returns must have a Return ID.
- Before you return an item, contact us through the Customer Contact Form for a Return ID and instructions.
- All returnable merchandise must be sent, freight prepaid at customer's expense, and received by us within 30 days of date shipped in its original condition.
- Upon receipt we will issue you a full refund (less all shipping costs).
- Please include the reason why you do not want the merchandise.
- We require that returned items be in the same condition as when we sent them out.
- To insure a full refund, please return the product to us in the same packaging as it was received.
- Poorly packaged items may cause breakage in delivery to us and are then non-returnable.
Damaged or defective merchandise can be exchanged free of charge by contacting us within 10 days of receipt of merchandise.
Order Cancellation Policy
We are happy to cancel your order and give you a refund if it has not already been personalized or shipped. If you need to cancel your order contact us through our Customer Contact Form
or via phone at 866-337-0696 or Fax 779-210-4289. If your order has already been shipped, it cannot be canceled. If you no longer want the item that was shipped you will need to follow the Return Policy outlined earlier.
At Catholic Family Gifts protecting your personal information through online security is of the utmost importance. We have taken reasonable means to ensure that before your information is transmitted across the Internet, it is encrypted to prevent the information from being read or tampered with during the transmission. Our site uses the industry standard, SSL (secured socket layer) encryption. You can verify that your browser has a secure connection to our site by locating the image of a small lock, either in the address bar at the top of the browser, or on the bottom of the page the location of the lock will depend on the browser you use. The lock will typically only be present when you are doing something which requires a secure connect like checking out. While we at Catholic Family Gifts consider online security a priority, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.
Use of Web Site
- This website is intended for use only by individuals who are 13 years of age or older. If you are not at least 13 years of age, do not submit any information to this site.
- The content of this website is the property of Catholic Family Gifts. Information, images or other content on this website may not be used in any form without the expressed written permission of Catholic Family Gifts.
- Use of this website will constitute your acceptance of our shipping, return, cancellation, privacy and security policies. We will post any changes to our policies on this page so that you are always aware of rules for transaction on this site and what information we collect and how we use it.